Privacy policy

Cockatoo Embroidery (“we”, “us”, or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit or make a purchase from our website.
By using our website, you agree to this Privacy Policy and our Terms and Conditions.

Please read this privacy policy carefully before using the Cockatoo Embroidery Website (the “Website”).

Cockatoo Embroidery operates as a small Australian business under the ABN 87427704208. We do not maintain a physical retail location and all correspondence is handled via email. We take your privacy seriously and ensure your personal information is managed securely and in compliance with the Australian Privacy Principles.

If you do not agree to the terms of this Privacy Policy, you should immediately cease using the Website. Cockatoo Embroidery reserves the right to amend this Privacy Policy at any time. 

We adhere to the Privacy Act 1998 (Cth), which includes the amendments made by the Privacy Amendment Act 2000 and the Privacy Amendment (Enhancing Privacy Protection) Act 2012, governing the collection, use, handling and disclosure of Personal Information. This Privacy Policy is written in accordance with, and conforms to the Australian Privacy Principles. 

PLEASE READ CAREFULLY 

This Privacy Policy governs how we collect and use your personal information obtained through your use of the Website and your interactions with us. For the purpose of this Privacy Policy, “Personal Information” includes any information or opinion, whether true or false, about a person who is identified or whose identity can reasonably be established. Personal Information is not limited to information committed to a material form. 

Types of Personal Information we collect may include, without limitation, your name, nickname, age, date of birth, email address, gender, company name and size, phone number, company identifier number, transactional data obtained via third-party payment services, geographical information obtained from your device transmissions, and other user-generated content uploaded to and/or stored on our servers. We may also collect non-personal statistical information, such as analytics and cookies data in accordance with our Cookies Policy, IP addresses and the specifications and settings of your devices (such as your preferred language) used to access the Website. 

1. Consent
By continuing to use the Website, you hereby consent to our collection, storage, use and disclosure of your Personal Information for the purposes specified in this Privacy Policy.

2. Collection of Information
We solicit and collect Personal Information where reasonably necessary for the proper function of our Website and our business. We directly and indirectly collect Personal Information from you, including but not limited to:

2.1 When you make or request a returns of an order through our Website; 
2.2 When you make an enquiry via our contact page, styling service, uniform customisation or corporate services page or by any other means; 
2.3 Via the use of unique User ‘cookies’, trackers, mobile device IDs or pixel tags; 
2.4 When details of your transactions are provided to us by third-party payment Website; 
2.5 When you register an account with us; and 
2.6 When you subscribe to our mailing list;   

Additionally, we may collect information that has not been directly solicited from you, and is reasonably necessary for the proper function of our Website. Where such unsolicited information falls outside this reasonable necessity, we endeavor to destroy and/or de-identify the information as soon as practicable. We will retain your information for as long as reasonably necessary for legitimate business or legal purposes as further described in Clauses 3 and 4 below. 

3. Use and Disclosure
Any Personal Information collected of the type described above may be used, stored or disclosed by us for the following purposes, including but not limited to:

3.1 In the course of the regular operation of the Website and our services (including the services of our Commercial Partners as defined below); 
3.2 To respond to enquiries, requests, feedback and complaints; 
3.3 For the development of new services or products; 
3.4 To better understand customer trends; 
3.5 To improve your overall user experience of our Website; 
3.6 To verify your eligibility for the Website; 
3.7 To enforce or exercise any rights pursuant to our Website terms and conditions, or to protect the rights, property or safety of ourselves or others; 
3.8 To investigate any user complaints against you or in relation to your use of the Website; 
3.9 To promote Cockatoo Embroidery, including through marketing purposes and promotions; and 
3.10 To fulfil an order placed by you or provide you or complete other transactions with you or on your behalf;   

In addition to the above-mentioned purposes, your Personal Information may be used or disclosed for any of the Permitted General Situations outlined in s. 16A of the Privacy Act 1988 (Cth) or international equivalents. We may be compelled by operation of law to disclose any information relating to you, including your identity and contact details. 

Our third-party commercial partners as of the date of this Privacy Policy include but are not limited to: 
  • Google; 
  • Facebook, Instagram, Pixel; 
  • YouTube;
  • Sendle
  • Commerce Tools; 
(“Commercial Partners”). 
 
Cockatoo Embroidery may engage third-party advertisers (including our Commercial Partners) and networks to display advertising on the Website. These companies may use tracking technologies such as cookies or pixel tags to collect information about User interactions. We may share and license non-personal statistical data (such dates, duration and times of use of the Website) to third party advertising or analytics entities. We may share aggregated personal and non-personal information (unless you provide your consent) with such entities in non-human readable form. We share this type of data to improve our Website, our services and the services of our Commercial Partners. We will not share or license any such information that identifies you personally, and endeavor to aggregate this data in such a way as will de-identify individual Users. 


4. Our Lawful Ground of Processing
Any Personal Information collected may only be processed by us if we have a lawful ground for doing so, including but not limited to: 


4.1 fulfilling an order you place with us for products and services. We may hold this information for the necessary completion of the contract, for notifying/updating you of the progress of your order and keeping records of the contract in accordance with our legitimate interests; 
4.2 any enquiry you submit about our products and services (whether through our Website or otherwise). We may hold this information for the purposes of replying to your enquiry, in order to complete any request as a result of the enquiry including entering a contract for product or services and keeping records in accordance with our legitimate interests; 
4.3 providing you with any of our free resources that you have signed up for. You have given consent to the processing of your information in order to receive the free resources and accordingly we may process this information in order to reply to any of your communications concerning these resources and to keep records in accordance with our legitimate interests; 
4.4 providing you marketing communication that you have consented to when you submitted your marketing preferences to enable you to partake in promotions and free giveaways. We may also hold this information to deliver relevant website content or advertisements which we may process in order to study how our customers use our products/services, to develop our business and marketing strategy in accordance with our legitimate interests; 
4.5 the operation of our Website and enabling us to properly administer and protect our Website and business. We may process data obtained through cookies on our Website or other online services to ensure the security of our Website, maintain back-ups and/or databases, enable publication and administration of our Website in accordance with our legitimate interests in accordance with our Cookie Policy; 
4.6 properly administering our Website and growing our business and marketing strategy. We may process data of how you use the Website and online services such as your IP address, login data, browser details, length of visit, time zone settings and devices you use in order to analyse, administer and protect our business and Website. We also use this information to deliver relevant advertisements to you and to understand the effectiveness of our advertising; 
4.7 compliance with legal obligations that we are subject to and requirements by a government authority; and 
4.8 obtaining professional advice and insurance.  

Cockatoo Embroidery does not collect any Sensitive Data including details of your race, ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, health, genetic or biometric data, criminal convictions or offences. 


5. Direct Marketing
Your Personal Information may be used to offer you new products and services, notify you of new developments to our existing products and services, or any other commercial communication including letting you know about the goods and services of any of our affiliates and/or Commercial Partners. By continuing to use the Website, you hereby consent to such marketing communications. We may only send you email marketing communications if you have asked us for information about our goods and services or you agreed to receive marketing communications. If you do not wish to receive direct marketing communications from us, you may opt-out at any time by contacting  privacy@embroidering.com.au. We will always give you an opportunity to opt-out of receiving future marketing communications.

6. Third-Party and Cross-Border Disclosure
From time-to-time, it will be necessary for us to share your Personal Information with third parties and/or our Commercial Partners in order for you to fully utilise our Website, including third-parties outside Australia, advertisers and analytics entities. We take reasonable measures to see that these entities provide necessary safeguards and will respect your privacy in line with the Australian Privacy Principles or their international equivalent. You agree that we may process your Personal Information on a server outside the country in which you live. Safeguards are in place for the protection of your data. Alternatively, we may request your explicit consent to share your Personal Information. You may withdraw your consent at any time in accordance with the further terms of this Privacy Policy.

7. External Websites
This Privacy Policy applies solely to information collected in connection with our Website. We take no responsibility for the collection of information and/or privacy practices of any third-party websites or applications that may be accessible via a hyperlink or third-party advertisement on the Cockatoo Embroidery Website. These links are meant for your convenience only and you agree that once you leave our Website via such a link, you are responsible for checking the applicable privacy policy of the third party site.

8. Access and Corrections to Your Personal Information
You may, in writing, request that we provide you with items of your Personal Information. You do not need a reason for making such a request, however you may be charged for reasonable expenses that we incur in preparing and sending you a copy of your Personal Information. We reserve the right to refuse access to your Personal Information where the claim would impact the privacy of others, the information is commercially sensitive, or the request is frivolous or vexatious. 

We may take steps to destroy or permanently de-identify information when it is no longer needed for any purpose for which it may be used or disclosed. We may retain and use de-identified information or statistical data collected, including in the event that you cease to use the Website. If you believe the Personal Information collected or used by us or a third party is false or inaccurate, you have a right to have this information corrected. We will endeavor to correct this information within reasonable time, at no expense to you. 

9. Your Legal Rights 
We would like to make sure you are fully aware of all of your data protection rights, which include: 

9.1 The right to access – You have the right to request us for copies of your personal data. We may charge you a small fee for this service. 
9.2 The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete. 
9.3 The right to erasure – You have the right to request that us to erase your personal data, under certain conditions. 
9.4 The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions. 
9.5 The right to object to processing – You have the right to object us to processing of your personal data, under certain conditions. 
9.6 The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions. 

Please email privacy@embroidering.com.au, if you wish to exercise any of these rights, we will respond to all such requests within one calendar month.     


10. Cookies, Trackers and Analytics
We may use "cookies" technology to store data on your computer using the functionality of your browser. Cookies do not in any way identify you or provide access to your computer. Any data collected through cookies will be used in accordance with our Cookie Policy and our own Privacy Policy and other relevant third party privacy policies (including our Commercial Partners).

You can modify your browser to prevent cookie use but if you do our Website may not work properly for you. The information stored in the cookie is used to identify your browser or device. This enables us to operate an efficient service and to track the patterns of behavior of users of the Website. In the course of serving advertisements to the Website (if any), third-party sites (including e.g. Facebook Pixel, Google Analytics and Google AdWords), advertisers or ad servers may place or recognise a unique cookie on your browser. The use of cookies by any such third-party advertiser or tracker is not subject to this Privacy Policy, but subject to the privacy policy of the relevant entity. We recommend that you review the privacy policy of each of our Commercial Partners. Please see our Cookie Policy for more information on the cookies we use on the Website. 

We may use the Facebook Pixel to collect or receive information from our Website and use that information to provide measurement services, targeted advertisements as further described in the Facebook Data Policy. For more information regarding Facebook’s use of cookies, please read their cookie policy. 

Cockatoo Embroidery may use some Google features as outlined below. Google uses data when you use their partners' sites or apps. 

Cockatoo Embroidery may use Google Ads. Google Ads is an online advertising tool used to promote products and services on Google Search, YouTube and other sites across the web. You can set preferences for how Google advertises to you using the Google Ad Preferences page. 

Cockatoo Embroidery may use Google AdWords’ remarketing feature to advertise our Website on third party websites (including Google) to previous visitors. This would be in the form of an advertisement tailored to you on the Google search results page, on a site in the Google Display Network, or on other third-party websites and apps (including social media). In order to provide this feature, Cockatoo Embroidery, Google & other third-party providers may use cookies and other advertising technologies to recognise you as you use and return to our Website. If you want to, you can opt-out of interest-based advertising entirely by visiting the Network Advertising Initiative opt out page. 

Cockatoo Embroidery may use Google Analytics which collects statistical, non-identifying information about visitors to the Website through cookies. It transmits website data to Google servers in the United States. 

Cockatoo Embroidery may use Google Tag Manager to manage tags (such as measurement and marketing optimisation JavaScript tags) to support Google Analytics, including to some of our Commercial Partners. Google may collect your data in course of providing this service but will not share such data with any other Google product without consent. Google shall collect such information in accordance with their Privacy Policy. You may opt-out of Google’s cookie use by installing their browser extension. For more information please read Google’s Privacy & Terms. For more information regarding Google’s use of cookies and collected data please read their Privacy Policy.  

11. Shopify Payment Service
Payment for all orders must be made at the time of checkout. Orders will not be commenced, processed, or dispatched until full payment has been received.

We currently use Shopify Payments as our primary payment provider. Shopify Payments allows customers to pay using major credit and debit cards, as well as other payment methods enabled through Shopify. All payments made via Shopify Payments are subject to Shopify’s Payment Services Agreement.

Cockatoo Embroidery does not store full credit card details. All payment information is handled securely by Shopify Payments, a PCI DSS-compliant provider. By making a payment, you consent to your data being processed by Shopify Payments in accordance with their privacy and security policies.

Cockatoo Embroidery is not responsible for delays, errors, or declines arising from third-party payment processors. Additional payment methods may be offered from time to time and will be displayed at checkout.

If payment is not received in full or is reversed for any reason, we may cancel your order. We cannot guarantee that items or services will remain available if you attempt to reorder at a later date.

For more information about Shopify Payments, online credit card processing, and data security, please visit: Shopify Payments - Accept Credit Card Payments with Shopify Australia

12. Security of Your Personal Information
We will take reasonable steps to protect your Personal Information from interference, misuse, loss, unauthorised access, modification or unauthorised disclosure. We endeavour to take reasonable steps to see that your Personal Information is protected while stored by us, and de-identified once no longer required.

Although we use best efforts to maintain security of your information, unfortunately no data transmission over the Internet can be guaranteed to be totally secure and you acknowledge that we will not be liable in the event that your personal information is accessed or disclosed due to reasons beyond our control, including but not limited to hacking from a third party.  

    13. Transfer in Certain Circumstances
    If there is a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation of Cockatoo Embroidery then, in our sole discretion, we may transfer, sell or assign Personal Information collected to one or more relevant third-parties provided that such third parties agrees only to use information in accordance with this Privacy Policy and in accordance with the applicable privacy legislation.

    14. Questions and Complaints
    If you have any questions about this Privacy Policy, wish to access or correct your personal information, or believe your privacy has been breached, please contact us at privacy@embroidering.com.au

    We take privacy concerns seriously and will respond within 30 days.

    15. Our Contact Details
    Please email privacy@embroidering.com.au for any queries regarding this Privacy Policy.

    For further information on your online privacy rights visit www.privacy.gov.au.