Shipping policy

SHIPPING POLICY

Public Holidays
Please be aware that shipping and processing times may be affected by Australian public holidays. Our team will always do its best to minimise delays, but the following periods are subject to interruptions:

  • Christmas & New Year:
    Orders placed between December 20 and January 7 will be processed starting January 8 due to our annual office closure. Please plan ahead if you require delivery before the holidays.
  • Easter Holiday Period:
    Orders placed during the Easter long weekend (Good Friday to Easter Monday) will be processed after the public holiday period. Please allow extra time for dispatch and delivery during this time.
  • Other Public Holidays (e.g., Australia Day, ANZAC Day, Labour Day, etc.):
    Orders placed on national or state public holidays will be processed on the next business day.
  • Small Business Operations & Annual Leave
    As a small business, we occasionally take short breaks throughout the year to re-charge. During these times, we’re unable to process or ship orders.
    We’ll always notify customers in advance on our website or by email when we’re away and we’ll get straight back to fulfilling orders once we return.
    Thank you so much for supporting our small business — your understanding really helps us keep doing what we love!

We appreciate your understanding and recommend placing orders early during holiday periods to avoid delays.

Australia Wide Delivery 
We deliver Australia Wide using Sendle and Australia Post shipping services. 

Shipping Costs and Areas

  • A flat shipping fee of $15 applies to all orders delivered to metro postcodes across Australia.
  • Shipping costs are automatically calculated and displayed at checkout.
  • REMOTE AREA DELIVERY: For orders delivered to remote locations (as defined by Australia Post), a remote area surcharge may apply. You will be notified before dis-patch if this applies to your order.

Delivery Timeframes and Information
As a general guide, Embroidered items are shipped between 2 to 4 weeks from the date of order/artwork sign off). We will advise you of your dispatch via email.  

Further Shipping Information

  • Orders will not be processed until payment has been received.
  • Deliveries may be left in a safe place at the driver’s discretion. A photo may be taken as proof of delivery.
  • Some items may be sourced from multiple warehouses. Please allow an additional 2–5 business days for us to consolidate your order into one shipment. If further delays occur, we will notify you via email.
  • Cockatoo Embroidery is not responsible for carrier delays once the parcel has been dispatched.
  • For urgent orders or specific delivery deadlines, please contact us before placing your order to confirm we can meet your timeframe.
    Deliveries may require a signature on delivery. You may request “authority to leave,” but this is not guaranteed for all services.
  • When shipping via eParcel, you will receive an email from Australia Post giving you control of delivery options.
  • Customers are generally provided with a dispatch email and tracking ID once their order is dispatched.
  • Once an order has been marked as “delivered” by our courier, we are unable to accept responsibility for lost or stolen parcels. We recommend selecting a delivery address where someone will be available to receive your order. If you would like to take out insurance for your domestic orders, please contact us prior to purchasing.

 

If you need any further help with your delivery, please don't hesitate to contact us.